Terms of Service

1. The service

ChurchPortalKit is a software-as-a-service captive portal. We host the portal pages, the admin dashboard, and the background jobs that sync your guest check-ins to Planning Center Online and authorize devices on your router.

2. Your account

• You are responsible for the security of your admin credentials.
• You may invite teammates via the Team page as admins or read-only viewers.
• You will not share login credentials. Each person should have their own account.

3. Acceptable use

You will use ChurchPortalKit only to operate guest Wi-Fi check-ins for your own organization. You will not:

• Resell access without a separate written agreement
• Use the platform to collect data for unrelated commercial purposes
• Attempt to access another tenant's data, probe our infrastructure, or circumvent rate limits
• Send SMS or email to guests without the consent the law requires (CAN-SPAM, CASL, TCPA)
• Use the platform for any unlawful purpose

4. Billing

• New accounts get a 30-day free trial. No payment card is collected and nothing is charged during the trial.
• A paid plan starts only when you choose one: through online checkout where it is offered, or by emailing hello@churchportalkit.com. Before anything is charged, we confirm the plan, price and start date, on the checkout page or in writing.
• Paid subscriptions renew monthly unless canceled.
• Plan changes made online are prorated by Stripe to the next invoice. Changes arranged by email take effect on the date we confirm in writing.
• Cancellation: you can cancel at any time, from the billing page where online billing is offered or by emailing us from the account owner's address. Service continues to the end of the current paid period.
• Refunds: we don't refund partial months. If you cancel mid-month, you keep service through that month.
• Hardware bundles ($399) are ordered online where offered or by email, and are non-refundable once shipped.

5. Your data, your guests' data

You are the data controller for guest information collected through your branded portal. We are the data processor. See the Privacy page for what we process and why.

You agree to display a reasonable notice or acceptable-use prompt on your portal splash (the "Terms / acceptable-use body" field in Branding). Default copy is provided; you may customize it.

6. Service availability

We do not publish an uptime commitment or service-level agreement. Guest Wi-Fi also depends on things outside our control, including your router and controller, your internet connection, and third-party services such as Planning Center. We do not provide service credits; contact us if an outage materially affects your weekend service.

7. Limitations of liability

The service is provided "as is". To the maximum extent permitted by law, our aggregate liability for any claim is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

In particular, we are not liable for: missed Planning Center records during a PCO outage, guest data captured during a portal misconfiguration on your side, or interruption of guest internet during a router/ISP fault.

8. Termination

The account owner may close your church's account at any time from /dashboard/settings (Danger zone). If you have a paid subscription, we cancel it first; if we cannot confirm the cancellation, the account stays open so you are not billed for a closed account. Once closed, the dashboard and your guest portal stop working for your church. Export anything you want to keep (for example, the visit CSV) before closing.

Closing the account does not immediately erase everything. The Planning Center connection is removed right away. Router credentials, visit records and imported member lists are removed or anonymized by a separate scheduled cleanup process where it is switched on (Settings shows whether it is); where it isn't, email us to have them removed. Removal of your team's sign-in organization is processed separately. Contact us if you need confirmation that this has happened for your account. Some information is kept: minimal placeholder records needed for data integrity, billing identifiers and payment records (held by Stripe), and database backups, which expire according to our database provider's backup policy. Records already synced to your Planning Center account stay there. Contact us to ask about the status of a closed account's data.

We may terminate for material breach of these terms (acceptable use, non-payment after reasonable notice). We will give you 14 days written notice and a reasonable window to export your data first.

9. Changes to these terms

We may update these terms. Material changes will be emailed to your admin email at least 14 days before they take effect.

10. Governing law

Washington State law, exclusive jurisdiction in King County, Washington. (We're based in the Seattle area.)

11. Contact

hello@churchportalkit.com